Success Stories

Helping clients get the right answers to their business problems.

Cox Enterprises

  • Needed Absence Management tools and HR Shared Services Help Desk to meet enterprise-wide requirements
  • Developed solution requirements across business units
  • Conducted fit-gap and vendor selection after identifying vendor short list, evaluating RFI responses and facilitating demonstrations
  • Developed business case and solution recommendations for Help Desk and Absence Management
  • Technology platforms and business cases were included in the client’s budget cycle

San Mateo County

  • After implementing Workday HCM/Payroll, the client’s goal was to realize their return on this significant investment by moving employees and managers to a self-service delivery model
  • Assessed stakeholders, developed change strategies and plans for each group based on their change impact and degree of influence
  • Executed change plan to align the organizational structure to support successful implementation
  • Measured readiness and adjusted plan accordingly by leveraging communications, training, engagement and influence
  • Successfully engaged change network of over 70 resources to support enterprise-wide change
  • Met all goals of increasing awareness of project, reducing resistance and increasing stakeholder engagement
  • 80% of managers trained and operational on Workday

City of Ontario, Canada

  • An outdated HR and payroll technology solution was in place
  • Needed executive alignment between IT, finance and HR for project success
  • Led executive and project team retreat to set project success criteria and align project expectations
  • Delivered project and change management to support Workday implementation
  • 18-month project completed on time and on budget
  • High user acceptance and adoption

Racemark International

  • The client was growing and had concerns about their policies and practices around hiring, rewards and compliance
  • Conducted detailed interviews with various individuals
  • Reviewed compliance, compensation benefits and recruiting along with HR’s effectiveness in supporting the business
  • Evaluated and benchmarked jobs and reviewed compensation against best practices
  • Reviewed structure
  • Developed detailed recommendations for recruiting, compensation and benefits with a rationale for improving hiring and retention as well as program effectiveness
  • Improved employee engagement

Global Financial Services Firm

  • Global, large-scale HCM and Workday implementation
  • Client didn’t have the necessary structure in place to support the change required for this scale of project

  • Offered project and program management and developed a program for change
  • Facilitated design sessions, led testing and cleared obstacles to move the project forward
  • Provided strategic guidance to the steering committee
  • Developed and executed project plan, including resource issue and risk management

  • Project was completed on time and on budget
  • High user adoption for Workday
  • Better collaboration and alignment within the executive team

Global Professional Services Firm

  • Client needed assistance preparing for Workday implementation

  • Conducted detailed analysis of the firm’s time tracking and absence management programs
  • Gathered data and analyzed current state of compliance
  • Identified gaps and made recommendations for solutions to close gaps and mitigate risk
  • Developed implementation plan and sequencing
  • Reviewed federal, state and local regulatory requirements

  • Recommended Workday configuration updates to align with business practice
  • Brought client into compliance with time off and leave of absence regulatory requirements

Global Financial Services Firm

  • After significant changes to leadership and reporting relationships, the client implemented an enterprise-wide strategy to better align with business needs. Their goal was to evaluate the effectiveness of the changes and understanding of the new strategy

  • Conducted organizational review, including assessment of internal team
  • Conducted stakeholder analysis via interviews across the enterprise
  • Completed gap analysis and developed short and long-term roadmap for increased effectiveness and speed to changed behavior
  • Established roadmap for continued change and improved alignment with business units

Large Healthcare System

  • Client sought to improve processes and reduce costs based on a review of HR operations, benefit programs, compensation programs and organization
  • Reviewed job titles and alignment
  • Evaluated internal and external equity
  • Assessed organizational structure and span of control
  • Reviewed HR business processes and technology
  • Developed recommendations, cost impacts and five-year roadmap for implementation

  • Identified over $7 million in cost-saving opportunities
  • Recommendations spanned all facets of HR


TSYS was in the throes of a cross-functional, Global HCM and Payroll Workday implementation. We utilized SteelBridge Solutions to support Program and Change Management given the scale of the project. Susan’s technical and business advisory expertise was critical in all phases of the implementation and was instrumental in helping the TSYS team throughout the engagement… Given the scale and cross-functional nature of this project I don’t believe we could have completed the project on time and with the positive results we did without Susan and SteelBridge as part of our project team.

Mike McKitrick

Group Executive Global Compensation, Benefits and HRT, TSYS

SteelBridge Solutions, Inc opened our eyes to and guided us through best practices in change management and training for a countywide technology transformation.  Part of our implementation success was definitely due to their efforts.

Theresa Rabe

Deputy Director of Human Resources, County of San Mateo

Let us demonstrate how an effective partnership with SteelBridge Solutions can transform your business!