Minding the Gap

This Agility Lesson focuses on actions taken by the County of San Mateo, California during the middle stages of their Workday project, a time when many organizations take a break from change.

The lesson covers:

  • Why it is critical to be mindful of the “cycle of change,” particularly the potential “valley of despair”
  • The importance of a mid-project readiness assessment that monitors attitudes and highlights hot-button issues
  • The makeup and evolution of a robust change management network
  • Types of stakeholders and the kinds of activities that will keep them engaged, ultimately maximizing user adoption

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